How do I get appointed as my educational institution's respondent for the Postsecondary Education Complaint System (PECS)?
Friday, February 28, 2014
The DoD MOU application is currently being revised in anticipation of a spring 2014 announcement for change 2 of DoDI 1322.25, Voluntary Education Programs. The new DoD MOU application will allow an institution to appoint a complaint point of contact for the PECS. This individual will work directly with DoD representatives to address complaints submitted reference the educational institution. Currently, DoD representatives assigned to address complaints will request assistance from educational institution points of contact in accordance with Service-specific procedures.
DOD LAUNCHES THE POSTSECONDARY EDUCATION COMPLAINT SYSTEM (PECS)
Thursday, January 30, 2014
The Department of Defense announces the launch of the Postsecondary Education Complaint System (PECS) which will provide a centralized online reporting system for service members and their families to use in reporting problems with education institutions. Agency partners including the Departments of Veterans Affairs and Education are also launching online feedback tools providing a centralized system for veterans, service members and eligible family members to file student complaints.
Students can submit a complaint if they believe their school is failing to follow the Principles of Excellence through the centralized online reporting system accessed via the Department of Defense website. Examples of education-related issues may include, but are not limited to, misrepresentation or deceptive actions with regards to private or institutional loans, high-pressure recruitment tactics, false representations about degree programs, and misleading statements regarding accreditation.
The complaint system is part of the President’s Executive Order establishing Principles of Excellence for educational institutions serving Service Members, Veterans, Spouses, and other Family Members; designed to empower beneficiaries to report experiences related to misleading or unfair acts or practices by educational institutions serving veterans, service members and their families.
To view the letters issued to the DoD MOU Partner Institutions and Military Students (TA & MyCAA), click on the Resources section.
When will the third DoD MOU be released?
Tuesday, January 28, 2014
The proposed rule was posted to the Federal Register on August 14, 2013. We believe the final rule will be posted in the spring of 2014.
Can institutions accept military tuition assistance funding for courses beginning prior to the DoD MOU start date?
Friday, August 17, 2012
Yes. All institutions providing high school completion and post secondary education programs through the DoD Tuition Assistance (TA) Program ARE authorized to accept military tuition assistance funding for courses beginning prior to the DoD MOU start date.
WEBINAR - Executive Order 13607 Establishing Principles of Excellence for Educational Institutions Serving Service Members, Veterans, Spouses, and Other Family Members
Thursday, June 21, 2012
The WEBINAR that aired June 6, 7, and 15, 2012 Executive Order 13607 - Establishing Principles of Excellence for Educational Institutions Serving Service Members, Veterans, Spouses, and Other Family Members is available for viewing under RESOURCES.
The Departments of Defense, Veterans Affairs, and Education, in conjunction with the Consumer Financial Protection Bureau and the Federal Trade Commission, conducted three webinars to discuss Executive Order 13607-- Establishing Principles of Excellence for Educational Institutions Serving Service Members, Veterans, Spouses, and Other Family Members. The Executive Order is designed to enhance resources and support available to Service members and Veteran's using military tuition assistance, veteran's benefits and other federal benefits to pursue a higher education. Additionally, the Executive Order (EO) encourages agencies to expand oversight activities to better address student concerns, and ensure that students receive quality educational opportunities in exchange for their Federal education benefits. The EO also challenges agencies to learn more about the students they serve through outcome measures that can inform future initiatives. To watch the webinar, please go to RESOURCES section on the right side of this page.
Who should sign the MOU for the institution?
Tuesday, November 01, 2011
The President/CEO/Chancellor of the parent/home/main campus for the Institution signs the DoD MOU.
Tuesday, November 01, 2011
The institution’s parent/home/main campus will be signatory of the MOU for all campuses/sites within the institution’s system.
One DoD Voluntary Education Partnership MOU with the home campus will cover any program offered by the institution, regardless of location as long as the course offerings are covered by the institution’s accreditation.
The institution will be required to provide all campuses/sites to be included in the MOU. If the institution does not include a campus(es), the excluded campus(es) will not be permitted to participate in the military TA program.