Department of Defense (DoD)

The Department of Defense Voluntary Education program shapes quality educational experiences that enrich, foster, and develop the lives of service members. This video provides an introduction to the Voluntary Education vision, mission, and role in supporting military students.

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The Office of the Under Secretary of Defense for Personnel and Readiness is pleased to announce the kickoff of the Department's new Voluntary Education Institutional Compliance Program (ICP).

The Department of Defense announces the launch of the Postsecondary Education Complaint System which will provide a centralized online reporting system for service members and their families to use in reporting problems with education institutions. Agency partners including the Departments of Veterans Affairs and Education are also launching online feedback tools providing a centralized system for veterans, service members and eligible family members to file student complaints. Military-connected students using Tuition Assistance (TA) or Military Spouse Career Advancement Accounts (MyCAA) Scholarships can submit feedback at: https://pecs.militaryonesource.mil/pecs/dodpecs.aspx. Once a complaint is received, agency staff will contact both the student submitting the complaint as well as the referenced school, working with both parties to fully understand the issue raised and seek resolution. Similarly, feedback by GI Bill recipients can be submitted at https://www.benefits.va.gov/gibill/feedback.asp and feedback by federal financial aid recipients can be sent to Compliancecomplaints@ed.gov. For more information, view the attached letters issued to Military Students (TA & MyCAA) and DoD MOU Partner Institutions.

The purpose of the 2015 – 2020 Department of Defense (DoD) Voluntary Education (VolEd) Strategic Plan is to ensure that DoD VolEd continues to shape quality educational experiences for service members. Education is fundamental to the success of the Armed Forces and plays a critical role in the recruitment of high-performing talent, the preparedness of service members for 21st century warfare, and ensuring successful service member transitions to civilian life where they become active and engaged citizens.